Refund policy

Return policy

At Baytina Plus, we are committed to providing high-quality products and exceptional customer service. If you need to return or exchange an item, please review the following criteria to determine if your order is eligible for return.

Can I Return My Order?

Yes, we accept returns for exchange or credit, provided the following conditions are met:

Proof of Purchase Required

• No products will be accepted for return, exchange, or refund without proof of purchase.

Return Conditions

• Returned products must be in their original condition, including packaging and boxes, and must not be soiled or damaged in any form.
• All returns must be made within the following timeframes:
  • Chemical products: Within 7 days from the date supplied to the customer.
  • All other products: Within 14 days from the date supplied to the customer.

Handling Fee

• A handling fee of 20% of the product value will apply to all returned orders.
• For delivered items, additional freight charges may apply.

Non-Returnable Items

• Special order items are not eligible for return.
• Discounted products, including clearance or special sale items, cannot be returned.

Can I Return Part of My Order?

Partial returns for some items from the entire order are allowed. However, returns are not accepted for products with damaged packaging or those that have been partially used.