Terms of service

Terms and Conditions

By accessing and using the Baytina Plus website, you agree to the following terms and conditions. Please read these terms carefully as they apply to your use of our website (baytinaplus.com.au) and related services. If you do not accept these terms, you may not access or use our website.

General Conditions

  • Baytina Plus reserves the right to update these Terms of Service at any time, with changes posted on our website. It is your responsibility to check this page periodically for updates. Continued use of the website after updates are posted constitutes acceptance of the revised terms.
  • We reserve the right to refuse service to any individual at our discretion and for reasons we consider appropriate.

Website Use – baytinaplus.com.au

  • By agreeing to these terms, you confirm that you are of legal age in your state or territory of residence.
  • The submission of your personal information through the website is governed by our Privacy Policy.
  • We reserve the right to modify or discontinue services or products at any time without prior notice. We are not liable for any resulting inconvenience.
  • While we strive for accuracy, occasional errors in product descriptions, pricing, promotions, shipping charges, transit times, and availability may occur. We reserve the right to correct such errors, update information, or cancel orders without prior notice.

Customer and Account Information

  • We retain the right to decline any order placed with us, including multiple orders under the same customer account, credit card, or billing/shipping address.
  • By placing an order with Baytina Plus, you are bound by our Return Policy, regardless of when the order was placed.
  • You confirm that the account details provided accurately identify the individual placing the order and comply with relevant legal requirements.

Warranty

  • Warranty periods vary depending on the product. It is your responsibility to verify the warranty details for each item.
  • Baytina Plus assumes no liability for defects in the product itself.

Changes to Terms and Conditions

  • The most recent version of these Terms of Service will always be available on this page. We reserve the right to update, amend, or replace any part of these terms at our discretion by posting changes on our website.
  • It is your responsibility to review our website periodically for any updates. Your continued use of our website or services after changes are made indicates your acceptance of the updated terms.

Installation

  • All tiles and related products must be installed in accordance with the manufacturer’s guidelines, Australian Standards, and building codes. We are not responsible for inadequate structural support.
  • Before installing tiles, customers must ensure that the size, batch, colour, and quantity are correct. Proceeding with installation constitutes acceptance of the materials.
  • Before using tiles, tile adhesives, sealants, waterproofing products, or any related materials, customers must review the Technical Data Sheet (TDS) to ensure compatibility with the intended application.
  • Any defects must be reported prior to installation. Once installed, no claims will be recognised.
  • A licensed tradesperson must be engaged for installation.
  • We cannot guarantee the availability of the same tile batch, size, or colour once a purchase has been made, so it is advised to order sufficient quantities in advance.

Goods

  • Customers must ensure that selected products (tiles, tile adhesives, sealants, waterproofing products, tools, and accessories) are suitable for their intended use before installation.
  • Before installation, customers must verify that the size, batch, colour, and quantity are correct.
  • It is the customer’s responsibility to check all order documents (quotes, invoices, and purchase orders) before making payment. Payment confirms acceptance of order details.
  • Variations in colour, texture, pattern, shade, marks, blemishes, and size may occur in tiles, adhesives, sealants, waterproofing products, tools, and accessories.
  • Sample tiles and showroom displays are indicative only and may differ from the actual product received.
  • While website images are based on actual products, colour shades and designs may vary between images and the physical product.
  • Customers must review the Technical Data Sheet (TDS) before using any tile adhesives, sealants, waterproofing products, or related materials.
  • Baytina Plus is not responsible for damage resulting from improper cleaning methods, incorrect sealing, or the use of unsuitable cleaning products.
  • Many products (tiles, adhesives, sealants, waterproofing products) may become slippery when wet. Customers should select appropriate materials and consult a certifier or specifier before installation.
  • Slip resistance claims will not be accepted. Performance may vary due to installation methods, wear, and cleaning processes.
  • All goods remain the property of Baytina Plus until full payment has been received.

Deliveries

  • Deliveries will be made to the most accessible drop-off point, unless an alternative arrangement has been agreed upon.
  • Goods will be placed in a secure and safe location, though we cannot guarantee placement in a preferred area.
  • We are not liable for any delays or failure in delivering goods to the specified site.
  • We are not responsible for any property damage that may occur during delivery.
  • If you arrange your own freight or carrier, you do so at your own risk. Baytina Plus is not responsible for any damages or breakages.
  • If a truck cannot be unloaded at the scheduled time, delivery will be rescheduled at a mutually agreed time, but this will incur a new delivery fee and restocking charge.
  • You must notify us within 24 hours of delivery or collection if goods are damaged or incorrect. Failure to do so implies acceptance of the goods. Installation also constitutes acceptance.
  • Delivery fees may apply based on region and order value.

Trading Terms

  • Full payment must be cleared before collection or delivery.
  • Payments are deemed received when made in cash or when other payment methods have cleared in our nominated bank account. Cheques are accepted at our discretion.
  • Outstanding balances must be paid before delivery. Funds must be fully cleared before goods are dispatched.
  • Quotes are valid for 30 days unless otherwise stated. After this period, a new quote will be issued, and prices are subject to change.
  • We do not accept claims regarding outdated prices or price lists.