Shipping policy

Please refer to our Shipping Policy for detailed information regarding order processing, delivery times, collection options, and associated costs. Additional terms and conditions related to deliveries and returns can be found on our Terms and Conditions page.

Order Processing Time

Orders are processed through in-store, phone orders, or via email at info@baytinaplus.com.au only.
Orders are typically packed and dispatched within 2-4 business days from confirmation, subject to stock availability.
Orders containing multiple product types may require additional time for consolidation from various warehouse locations.
If same-day or next-day delivery is required, additional requests can be made. Please contact the sales team for assistance.

Estimated Arrival Times

Delivery times provided are estimates based on your location within Australia.
For more specific lead times, please refer to our FAQ page.

Order Collection

If delivery is not required, orders can be collected from the requested store location once the order status is confirmed (store details available on our website).
Our Sales Team will contact you with the pick-up location and order details.

Unloading Policy

Delivery trucks will unload at the most accessible location on the premises, unless prior arrangements have been made.
Customers must ensure safe and adequate access for unloading at the designated delivery site.
If the site is inaccessible for unloading or requires additional handling, extra charges may apply.
Baytina Plus is not liable for any property or product damage during unloading unless caused by gross negligence from our delivery team.
For large or heavy items, customers must arrange for the necessary equipment (e.g., forklift, crane) or manpower to assist with unloading, as our drivers may not be able to manually unload certain products.
If delivery cannot be completed due to inadequate site access, the order may be rescheduled, and additional delivery and restocking fees will apply.

Additional Charges for Unloading

A hand unloading fee may apply if the delivery location does not have:

A forklift or crane
At least two people available to assist with unloading

Please notify us in advance if these conditions are not met, so we can arrange a smooth delivery process.

Delivery Details

If you require expedited delivery or have special requirements, please contact your nearest store by phone before placing your order (store details available on our website).
We can discuss alternative delivery options based on your location.

Delivery Costs

We offer flat-rate delivery rates for orders within South East Queensland (SEQ), depending on your location and the size of your order. For more details, please refer to our FAQ page.
For other regions, delivery costs will be determined after requesting a quotation and will be included in the invoice.
If you have any inquiries about delivery charges, please contact us via email at info@baytinaplus.com.au.
Delivery costs may vary for in-store purchases.

For any further inquiries, please contact our Sales Team.